How we handle your information

JBM Inspect ("we", "us") respects your privacy. This policy explains what personal information we collect, why, and how we protect it.

What we collect

• Contact details — your name, phone number and email address.
• Property details — the address, type, size, age and other information you share when requesting a quote or booking.
• Inspection records — your signed service agreement, inspection notes, photographs, thermal images, drone imagery, floor-plan scans and reports.
• Payment information — handled by our payment processor. We do not store full card numbers.
• Website data — basic, aggregated information about how the website is used (for example, pages visited), which does not identify you personally.

Why we collect it

• To respond to your quote request and schedule services.
• To perform the inspection or assessment and prepare your report.
• To process payment and keep business and tax records.
• To answer questions about your report.

We collect only what we need for these purposes, and we use it only for these purposes unless you agree otherwise or the law requires it.

Sharing your information

• We share your report with your real estate agent, lawyer or other representatives only with your authorization, except where disclosure is legally required.
• We use trusted service providers (for example, for email, messaging such as WhatsApp, scheduling, report hosting, electronic signatures and payment processing) who handle information on our behalf and must protect it.
• We do not sell your personal information.
• We do not use your property images or floor-plan scans for public marketing without your separate permission.

Drone and thermal imagery

We direct imaging toward the subject property and minimize incidental capture of neighbouring properties and people. Incidental images of people or neighbouring properties are not used for marketing.

How we protect it

We use reasonable safeguards — such as password-protected accounts, access limited to those who need it, and secure service providers — to protect your information. We keep records only as long as needed for the purposes above and to meet legal, insurance and tax obligations, and then dispose of them securely.

Your choices and rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for optional uses, subject to legal and contractual limits. To make a request or ask a question, contact us at contact@jbminspect.ca or (437) 227-6800.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy from time to time. The date at the top shows when it was last updated.