Agreement, payment and cancellations

Agreement

The service agreement is reviewed and signed online before work begins. It sets out the scope, access requirements, limitations, reporting and other terms.

Please ensure the property owner or authorized representative has approved the required access and any separately scheduled visits.

Payment

A payment method is secured through our payment processor at booking. The agreed service fee is due on the service date. Reports are released after payment.

Separately scheduled services are charged when performed unless a different written arrangement is agreed.

Cancellations and access

• At least 24 hours' notice: no cancellation fee.
• Less than 24 hours' notice, a missed appointment or access unavailable at the agreed time: $100.
• Changes caused by unsafe conditions or our inability to attend are not treated as client late cancellations.

If utilities, access or property conditions prevent completion, we explain the limitations and obtain your agreement before proceeding with a reduced scope. Any return visit is quoted before booking.

Scope, thermal imaging and floor plans

A home inspection is visual and non-invasive. It is not a guarantee of condition and cannot reliably identify all concealed defects.

Unless specifically agreed otherwise, services do not include:

• Code, zoning or rental-unit legality certification.
• Structural engineering.
• Environmental sampling or clearance.
• Sewer, septic or well inspections.
• WETT reports.
• EnerGuide evaluations.
• Legal review of condo documents.
• Destructive testing or opening concealed assemblies.

Thermal and moisture findings are interpreted within the limitations of the instruments, materials, access and conditions.

Signature floor plans are orientation aids, not architectural drawings, verified measurements or confirmation of legal living area. Where scanning is impractical, we provide an annotated sketch or room-location diagram instead.

Drone flights, weather and refunds

Flights depend on property permission, safe conditions, airspace requirements and suitable operating access. NAV CANADA authorization is obtained where required.

Drone photographs included in a home inspection

Drone imagery is one possible roof-assessment method, not a guaranteed separate flight service. If flying is unsuitable, we use another appropriate safe method and document the limitations.

There is no separate drone charge or automatic flight refund within Essential or Signature.

Separately purchased drone services

We assess feasibility before booking. If weather prevents the agreed flight, one weather-related reschedule is included.

If we cannot complete the service, you may cancel the undelivered work without a weather-cancellation fee. Any prepaid amount for undelivered work is refunded.

A separately quoted assessment or other work already completed is chargeable only where you authorized that charge in advance.

We direct imaging toward the subject property and minimize incidental capture of neighbouring properties and people.

Independence and privacy

We work for the client who commissions the inspection — not for a real estate agent or the other party in a transaction.

• We do not pay or accept referral fees.
• We do not undertake a buyer's inspection of a property where JBM Photography provided seller listing photography or JBM Inspect performed the seller's inspection.
• Client reports and property scans are handled under our privacy policy.
• Reports are shared with your agent or other representatives only with your authorization, except where disclosure is legally required.
• We do not use your property images or floor-plan scans for public marketing without separate permission.

Ready to book?

Please provide:

1. The property address and type.
2. Approximate above-grade size and year built.
3. Any additional dwelling units.
4. Your preferred service.
5. Your inspection-condition or warranty deadline.
6. Your preferred language for the walk-through.

We will confirm the scope, availability and total price before you book.

Request a Quote